How to Access the Customer Portal

At Michael Bonsby HVAC, Plumbing & Electrical, we value our customers’ time, so we aim to provide them with as much convenience as we can, starting with our customer portal.

What’s a customer portal? It’s a one-stop shop for you to pay invoices, access your active memberships, view past service appointments, and schedule services – all from one location.

Accessing your customer portal is fast and easy, but we’re always available to answer any questions you may have.

Common Customer Portal Questions

Need help navigating the customer portal? Find answers to some common questions and issues that some users face.

How to Login

You’ll use your unique username and password to log in. Start by accessing the customer portal. Then, input your username and password.

When creating an account for the first time and picking a new password, ensure it meets the minimum character requirements.

Pro tip: Save your password in a secure location so that you can access it if you forget it.

Unable to Click Login Button After Inputting Username and Password

If you’ve entered your username and password, but are having issues logging in, double-check that you’ve entered the correct credentials.

If this is the first time logging in or you’re creating a new account, ensure your password meets the character requirements.

Forgotten Password

If you don’t remember your username or password, request a password reset by clicking on the “Forgot Password” button or link on the login page.

You’ll need to provide the email address associated with the account. If you can’t remember the email address, contact our team for help.

Request Invitation Error

When you receive an error message after requesting an invitation to the customer portal, asking you to contact our office, it likely means the email you provided does not match our records on file or the system is returning another kind of internal error. Please contact our office at your convenience, and we will remedy this situation.