Testimonials

Review by Olivier B. in Silver Spring, MD

We got our heat pump replaced, but before that, Michael Bonsby sealed and repaired our leaky ducts. Other companies did not offer to check the ducts and it turned out we had serious leaks. This company recommends fully sealed ducts with a mid-efficient heat pump for the best value, rather than trying to sell the most expensive heat pump. Their technicians were courteous and very professional. There was a misunderstanding of the billing, but it was immediately resolved. We are so happy with their service and the reasonable price.

Review by Scott H. in Ellicott City, MD

After receiving quotes for a full heating and air conditioning system installation from 4 different contractors, Michael Bonsby not only matched the lowest price offer, he beat it by $150! The service provided from initial contact with Chris (Director of Sales) right through to Moses and the rest of the installation techs, was courteous and professional. Chris took the time to explain the benefits of the new system and did a full load calculation on-site to ensure we had the correctly sized system. Installation was done in a day and the guys cleaned up the site and explained how to use the new system. Mr. Bonsby personally stopped by to oversee the job and make sure everything was done to the customer’s satisfaction. I am very pleased with this decision and would highly recommend Michael Bonsby Heating and Air Conditioning to everyone!

Review by Sandra S. in Ellicott City, MD

After interviewing representatives from four companies, I decided to have Michael Bonsby HVAC do the installation. That was one of the best decisions I have ever made. The price was reasonable and fair. The installation was done efficiently and effectively. The technicians arrived when expected and were knowledgeable and helpful. It was easy to reach Chris when I had a question and he took his time explaining the process to me. I will continue to have Michael Bonsby do the service on this system because I trust them.

Review by John G. in Rockville, MD

I cannot express how pleased I was with my selection of Michael Bonsby Heating and Air Conditioning for the replacement of my furnace. From my initial contact they were professional and thorough. Chris was knowledgeable and courteous. Donny and his crew were as efficient as they could be and Dawn and Maria ensured everything went according to plan. Best of all, their price was unbeatable. Very satisfied customer here.

Review by Glen S. in Ellicott City, MD

Of the three quotes we received, Chris helped me the most to determine the best option for our house. The installation, which included both the exterior unit and interior air handler, was very professional, went smoothly and was completed in a day. The installers made sure they protected all our floors and carpets with drop cloths. They avoided having to open any holes in our walls to install a new control line, by installing a wireless thermostat instead. The service ended with a complete review of the work and instruction on using the new thermostat. Everything is running like a charm and we couldn’t be happier.

Review by Ryan H. in Potomac, MD

A great experience from start to finish and beyond. They were accessible, honest, and technically competent. They place a great emphasis on proper installation practices, which to me was very important to ensure maximum system longevity and performance. Overall very impressed with their services and staff.

Review by George R.

Our servicemen were consummate professionals who were very courteous, punctual, and efficient. They assessed the problem with our furnace within the first 7 minutes of their visit and proceeded to remedy everything that was out of place. Thank you so much for fitting us in yesterday knowing that you all had a tight schedule. I really appreciate it. We will call on you all again should anything go wrong with our furnace. Moreover, we will recommend your company to everyone that we know. Thanks a million and have a healthy and prosperous NEW YEAR!!!

Review by Nadine S. in Derwood, MD

[6 Stars] So far, no complaints whatsoever. We’re very pleased w/our decision to go w/Michael Bonsby Heating & Air Conditioning and we would choose them again. A very noticeable difference and the whole experience was a pleasant one. Great customer service. They arrived on time, very professional and without deception. Thanks and may God bless Michael Bonsby Heating & Air Conditioning.

Review by a Neighbor in Burtonsville, MD

Project: Install Natural Gas or Propane Furnace / Forced Air Heating System

Salesman was great; installers were great. Efficient and thorough. Professional and courteous. Sales and install explained everything candidly, not at all patronizing (I am female). We will definitely hire this company again and recommend to family and friends.

Review by Luis M. in Poolesville, MD

Project: Install or Replace a Heat Pump

Outstanding sales and installers. Very professional. Would use their services again.

Review by a Neighbor in Gaithersburg, MD

Project: Install or Replace a Heat Pump

Sales call was thorough and pricing was straight forward and reasonable compared with competitors. Install crew was on time, professional and did a fine job. Recommending to others.

Review by Loc H. in Burtonsville, MD

Project: Install a Central Air Conditioning System

Excellent work. Price very reasonable compared to other companies.

Review by Kirk M. in Rockville, MD

Project: Install Electric Furnace / Forced Air Heating System

Contractor was very courteous and responsive to our questions and requests. Work was performed on time and is good quality. Would use them again.

Review by Amuthan K. in Gaithersburg, MD

Project: Install or Replace a Heat Pump

Sales rep was very responsive and informative. Best part was he was able to match the lowest quote I received of all the 4 contractors. I talked to all four of them and went with him because of his superior customer service and also the fact that the quote included everything including electrical (I had an almost full main pane!l).

Review by David S. in Damascus, MD

Project: Install or Replace a Heat Pump

I was very pleased with the quality of the installation and the care taken to ensure there was no damage to my finished laundry room.

Review by Lai W. in Rockville, MD

Project: Repair or Service a Central Air Conditioning System

MBHVAC works really fast and fixed my AC problem in no time. Great experience!

Review by Craig H. in Montgomery Village, MD

Project: Install or Replace a Heat Pump

He did an excellent job. He was very professional and the price was very reasonable. I had 5 or 6 quotes and this professional came in at the lowest price.

Review by Alice P. in Gaithersburg, MD

Project: Repair or Service a Central Air Conditioning System

They came immediately and that was during our horrible heat spell and power outages. The repair man was polite and even about 15 minutes earlier than expected. I will be using them from now on.

Review by Arlene A.

Thank you Manny. Jerry did his usual fabulous work and I appreciate the fairness of the price. I was happy to write the check to Michael Bonsby HVAC again! :)

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